PENGARUH PELAYANAN PENDAFTARAN ONLINE TERHADAP KEPUASAN PASIEN RAWAT JALAN DI RUMAH SAKIT X

Abstract

Customer satisfaction is the perception of a product or service that has met their needs. Patient satisfaction is one indicator of the success of health services in the hospital. The purpose of this study was to determine the effect of using an online registration system with the satisfaction of outpatient services. This study used a cross sectional method, with a correlational analytic design, using a consecutive sampling technique, obtained 63 respondents. The independent variable is the use of the online registration system. The dependent variable is patient satisfaction. The instrument of using the online registration system uses a closed questionnaire, and patient satisfaction uses a closed questionnaire. The study showed that more than some patients assessed the use of the online registration system both as many as 47 people (74.6%) and more than some patients expressed satisfaction as many as 37 people (58.7%). This study used the SPSS 16.0 For Windows program using the Spearmen Rank test. with a value of α = 0.05, it was obtained that the value of p = 0.001 means that there is a relationship between the use of the online registration system and the satisfaction of outpatients. It is hoped that the results of this study can increase service innovation that makes patients feel satisfied with the services provided by the hospital.